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info@trustif.ee

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The whistleblower notification channel, i.e. the violation notification system, enables employees and other related parties to report violations confidentially and securely. In addition to the legal duty, such a solution is important for organizations to help detect and prevent fraud, harassment, and other illegal and unethical activities.

REMEMBER! An unnoticed violation can lead to irreversible damage to the company's reputation

At Trustif, we don't want to be mere mediators of complaints and concerns. We also want to offer our customers a helping hand in solving the situations that have arisen, which is why we are also qualified to advise you on accounting and legal issues. Our good cooperation partners are recognized lawyers and accountants who are not afraid of challenges and also more complicated situations.

In doing so, we value discretion - all company data and collected information are between the customer and the service provider, and it is disclosed to third parties only with the written consent of the customer.

Reporting-channel data is hosted in an ISO 27001-certified environment.

Give pupils a confidential way to speak up

With Trustif, pupils can raise problems confidentially, which makes it easier for schools to find solutions.

Information channel for schools:

  • Protect your school's reputation

  • Reduce bullying

  • Make your school safer and ensure the common well-being of the school family

  • Collect student feedback on the organization of school life and study

Use the anonymous channel for development purposes as well. Give students and teachers the opportunity to give constructive or positive feedback on the organization of the study!

Trustif allows schools two separate communication channels: Keep your students, but don't forget the teachers and the rest of the staff too!

Use the feedback you receive to make your school a better and safer place!

According to the Act on the Protection of Whistleblowers from Violations of European Union Law at Work (TÓRTKS), which entered into force on 01.09.2024, an external notification channel must be created. In addition to commercial enterprises, the obligation to set up a notification channel also applies to the authorities of a local government unit and its managed institutions with 50 or more employees, or to a local government unit with 10,000 or more inhabitants.

What are the legal obligations of municipalities:

  • At least one secure and confidential reporting channel must be established, which must allow individuals to report violations in writing and/or verbally, e.g. via e-mail or online platform

The Trustif notification channel solution makes it possible to create a breach notification channel for both municipality employees and municipality residents!

For the municipality, the channel can mean much more than just notification of violations. Community feedback makes it possible to implement significantly more transparent and effective local government management.

Remember that the notification channel allows both anonymous and named notification options.

How it works

Register without worry

Register your institution and show your employees/students how to submit notifications.

Get notifications

Staff/students can report concerns and issues.

Find a solution

Get the information you need to provide assistance.

Why set up a notification channel?

Reputation damage

Reputational damage caused by an employee or partner can be irreversible. Reputational damage affects cooperation with both existing and potential customers.

Financial loss

The financial loss caused by an employee or partner can be significant. Financial loss can affect both the company's liquidity and sustainability, jeopardizing the ability to cooperate with both existing and future partners.

Employee welfare

Neglecting employee well-being can have a long-term negative impact on the company's performance. Dissatisfied employees affect both team productivity and organizational image, reducing attractiveness to both existing and potential talent.

Legal obligation[Link]

By law, companies employing more than 50 people are obliged to create and provide a whistle-blowing channel for their employees. This requirement stems from the Whistleblower Protection Act, which aims to ensure that employees can safely report potential wrongdoing without fear of retaliation. The lack of such a channel can lead to legal consequences and affect the company's reputation.

Does the whistleblowing channel save money?

The following is an illustrative scenario, not a promise of a guaranteed saving.

The result

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All data is protected and encrypted

Our software runs on separate servers and is independent of the customer's IT.

The communication channel is protected using industry-leading standards and methods.

The service complies with the GDPR and the EU Breach Notification Directive. We are constantly monitoring industry standards and cybersecurity innovations so that we can ensure a secure communication and platform experience.

Encryption

All data is encrypted using Advanced Encryption Standard (AES256).

Data location

All data is stored in the EU using Google Cloud Platform.

SSO support and 2FA

SSO via Microsoft Azure and Google Workspace. Two-factor authentication support.

Backups

Daily backups.

A complete solution,

that covers all your needs

User management

Users, user groups and license management.

Reports

Report on KPI indicators and notifications.

Ensuring anonymity

We remove all identifying information from attachments.

Communication

Two-way anonymous communication and case management.

Language versions

Our system supports notification in more than 30 languages.

Activity log

Actions in the system are saved as logs.

Managing Notifications

Categorizing notifications and assigning statuses.

SSO tugi yes MFA

Microsoft Azure and Google Workspace. Supports two-factor authentication.

Functions Basic Premium Enterprise
Compliance with the EU directive
Compliance with ISO 37002:2021
Compliance with GDPR requirements
Data storage on EU servers
MFA/SSO
Automatic activity log in the system
Categorization and management of notifications
Anonymous document attachment
System setup and QR code
Data hosted in an ISO 27001-certified environment
Fully encrypted information flow
Technical support
Deadline reminders in the system
Third party involvement
Notification statistics
Companybranding
Customizable notification form
Customizable guide/introduction
Number of system administrators 1 5 Unlimited
Multiple separate communication channels
Custom invoices
Communication channel for more than 250 employees
ADDITIONAL SERVICES: legal assistance, cyber security, etc

Need more than one channel?

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Frequently Asked Questions

Companies with 50 or more employees must establish a reporting channel starting from January 2025. The twelve priority areas of European Union law: If a violation (in the form of illegal activity or inaction) falls within these twelve areas of EU law, reporting the violation is covered under the scope of the draft Whistleblower Protection Act: 1) public procurement, 2) financial services, 3) product safety, 4) transport safety, 5) environmental protection, 6) radiation protection and nuclear safety, 7) food and feed safety, 8) public health, 9) consumer protection, 10) privacy and personal data protection, 11) breaches affecting the Union's financial interests, and 12) violations of competition and state aid rules, as well as possible corporate tax fraud related to the EU.

Most member states already have laws addressing whistleblowing and protecting those who disclose information. However, these laws often vary in their effectiveness, creating challenges in dealing with international companies and ensuring that countries continue to cooperate effectively. The directive aims to protect and enable whistleblowers across all EU countries to raise concerns anonymously without fear of retaliation.

Whistleblower protection at the EU level can help detect, prevent, and address corruption, fraud, and other crimes that affect the EU's financial interests. The level of protection offered to whistleblowers can vary significantly between countries. Some EU member states have comprehensive laws, while others have fewer or less strict regulations, which can negatively impact the functioning of other EU policies and undermine the market. For example, while many countries already have whistleblower protection in place, some countries only cover sectors such as corruption and the public sector, making protection insufficient across the EU.

The directive protects whistleblowers when they report violations in the following areas: public health, food safety, animal health and welfare, consumer protection, transport safety, product safety, environmental protection, nuclear safety, terrorism financing, public procurement, anti-money laundering and financial services, as well as privacy and personal data. The directive also applies to breaches of union competition rules, potential harm to EU financial interests, and agreements that contradict corporate tax laws leading to tax benefits. Other channels have become less viable. Using a call center involves speaking to a person who is likely to ask detailed questions, which may reduce the whistleblower's confidence in disclosing information. Telephone-based reports are decreasing steadily and make it challenging to provide support after disclosure. Using an ombudsman allows access to a legal expert, but a lack of trust or assurance of anonymity can discourage potential whistleblowers from coming forward. An anonymous mailbox makes it nearly impossible to track the whistleblower and does not comply with the EU directive.

The EU Whistleblowing Directive provides whistleblowers with protection during legal proceedings related to the disclosure of information. The rules aim to shield whistleblowers from retaliation and accusations when they disclose information protected by law. The directive offers financial support, such as covering legal fees and expenses for whistleblowers who win their cases. Whistleblowers are also granted remedies against retaliation, such as workplace harassment or dismissal.

The directive aims to protect whistleblowers and the public interest. Malicious reporting is discouraged, and the accused person or organization is presumed innocent until proven otherwise. Accused individuals and organizations have the right to a fair trial and to defend themselves. Some EU member states have introduced deterrent penalties for malicious or abusive disclosures.

No. A whistleblower who meets the protection threshold is no longer bound by a confidentiality clause. Employers cannot bind employees with confidentiality clauses or legally pursue them for breaching these agreements if they report violations through official channels.

A study conducted by the EU Commission in 2017 found that whistleblower protection could save member states between €5.6 billion and €9.6 billion annually. The results indicate that the costs of establishing and maintaining whistleblower protection are much smaller compared to the potential benefits. For example, in the Netherlands, the potential return is €22–€37 for every euro invested. Similarly high benefit ratios are observed in Ireland and Romania. While the economic benefit varies by state, all countries see economic gains from implementing whistleblower protection. However, consulting with stakeholders and creating more complex reporting channels may increase costs but also lead to a more effective system.

Get advice on the requirements applied to your organization!

We believe that an informed manager makes better decisions for his company. Our goal is to help bring information closer to you.

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